We have found this to be a major issue with Glowforge lasers. The main cable order to the laser that rides in the gantry has been known to wear from contact with the textured paint. We had to have these made since Glowforge does not sell them. These are made in USA and are great quality. They are 54"s long the factory cable is 52" on the pros, but they worked perfectly for our machine. If you have a different model the slack can be taken up at the bottom.
https://youtu.be/JTnPTMScPgo
Here is a video for replacing the cable hope it helps and feel free to message us with any questions.
On any extra shipping cost we cant guarantee the shipping dates. We will get the cable shipped same day so long we have all the info but cant honor receive by dates.
Product code: Glowforge laser head order ribbon cable 54" long